Managing Conflict Without Avoiding It

Mon, 16 Sep 2024 00:00:00 +0000

I used to think I was good at managing conflict. What I was actually good at was avoiding it.

Early in my management career, I’d watch two engineers disagree about an architectural approach and my instinct was to smooth things over. Find the middle ground. Suggest we “take it offline.” Anything to get past the uncomfortable moment and back to something that felt like progress. I told myself I was being diplomatic. In reality, I was being a coward, and I was making things worse.

Conflict-Management on guy@secdev.uk

Managing Conflict Without Avoiding It